HOW TO RETURN MERCHANDISE

 
  • Shade Tree Powersports has a very customer friendly returns policy. Returns must be received at our returns center within sixty (60) days of the order date.
  • There are no returns on electronics or electrical items.
  • All merchandise to be returned for refund or exchange must be new, unused, never-been installed, in the original display packaging and clothing items must have all tags and labels still attached. Snowmobile windshields and other items with protective plastic wrapping will be rejected if the protective packaging has been removed.
  • Chemicals such as oil, brake fluid, etc. that have had the seal broken cannot be returned.
  • Batteries that have been filled with acid cannot be returned due to UPS and USPS shipping regulations.
  • Contact customer service at 888-742-3387 
  • Make a photocopy of your invoice and designate the quantity of each item that is being returned.
  • Carefully package all items for return in a sturdy shipping container. Do not ship items back using only the display packaging such as helmets, covers, Watersports tubes, etc. Their display boxes were not intended to be shipping containers and damage to the product will occur during return shipping.
  • It is your responsibility to ensure that all products are properly packaged for safe transport to the returns processing center. Carefully check the level of insurance that is included in the shipping cost of the individual parcel carrier you select to transport your return and purchase additional insurance if necessary. The parcel carriers will reject damage claims if they determine that the damage is due to improper packaging.
  • Send your return shipping prepaid via the parcel carrier of your choice to:  Door #9 100 Walnut St. Champlain, New York 12919 Packages sent shipping collect (COD) will not be accepted at our returns processing center. Make certain that the returns authorization (RA) number is clearly written on the invoice photocopy accompanying the merchandise and clearly written on the outside of the box as well
  • Our inventory changes on a minute-by-minute basis and therefore, in cases of merchandise returned for exchange, we strongly suggest that you purchase the replacement merchandise and we will issue you a refund when the returned merchandise is received and processed at our returns facility.